On average the NYPD will respond to approximately 30,000 jobs, or service calls, each day (24-hour period) via the 9-1-1 system.  That equates to approximately 11 million calls each year (365-day period).  Those numbers do not include other personal interactions between law enforcement and the community, out on the street.  There are approximately 5,000 civilian complaints filed with the Civilian Complaint Review Board (CCRB) each year.

These numbers equate to .05% (five one hundredths of 1 percent) of interactions leading to civilian complaints. This does not take into account multiple complaints from the same incident which involve the same officer.

Of the 5,000 civilian complaints, approximately 300 are substantiated by the CCRB.

On average 85% of these 300 cases result in NYPD disciplinary action (approximately 255 cases).

The number of CCRB cases has declined from approximately 7,500 in 2006 to 4,744 in 2018.

CCRB information and statistics: https://www1.nyc.gov/site/ccrb/policy/data-transparency-initiative-complaints.page#complaints

NYPD information and statistics: https://www1.nyc.gov/site/nypd/about/about-nypd/about-nypd-landing.page